How do the world's biggest OTAs react to COVID-19?
Each of the biggest OTAs such as Booking.com, Airbnb, Expedia and Homeaway created force majeure policies to prevent their guest's and partner's health witch is their top priority these days. The policies also show the OTAs standpoints about cancelled reservations and refund methods and they are also giving advice to property owners what to focus on in the upcoming period. We made a brief summary of their key findings.
Free online tools for running an effective hospitality business
Corona virus has changed dramatically the way we live and work, and this new situation has urged quick adoption from enterprises which are operating in the hospitality industry. In our first blog post on this topic, we gave a bunch of advices about what you can do to navigate your business effectively in this extraordinary period and now we will recommend useful platforms witch can make this even easier for you.
Communication strategies during and after COVID-19
The key to successfully keeping your customer base during these difficult times is well-thought-out and well-timed communication. If you take the time to plan out a thorough communication strategy now, you can not only make sure people will regard you as a responsible and stable business, but you can also ensure they will be loyal to you and be around when you open your doors to the public again.
What can we do to protect ourselves and our customers? How can we ensure that we can continue providing the same quality customer service and product to our users? How can we remain productive in the current situation and use this time to learn and improve?Read on to find out how we tackle the challenges the coronavirus has brought about, and what content and upcoming developments you can expect to see from us in the near future.
If you are a multi-listing host facing difficulties while handling guest messages coming from several Airbnb accounts, then Unified Inbox is here to help you! Our new feature allows you to connect multiple Airbnb profiles with SabeeApp, and to easily reply to all incoming messages on one single platform!